Privacy Statement
This Privacy Policy explains how we collect, use, store and protect your personal information when you use Noxino. We care about your privacy and set out here what information we collect, why we use it, how we safeguard it, and how you can manage your data. This page applies to players accessing our services from Canada and elsewhere.
Types of data we collect
We collect different kinds of information to operate your account, process payments and keep our services secure. Broad categories are described below.
Personal data
This includes name, date of birth, email address, phone number, home address and identity documents you provide for verification. We use this information to verify your identity and to operate your account.
Technical data
We collect device and connection details such as IP address, browser type, operating system, device identifiers and location data inferred from your IP. We also collect log data about your sessions and activity on the site.
Transactional data
We record deposits, withdrawals, bets, game history, promotions used and payment method details needed to process transactions. We may also keep records of communications with our support team.
How we use information
We use your data to provide and improve our services - for account setup and management, payment processing, identity checks, fraud prevention, regulatory compliance and customer support. Data may also be used for security monitoring, detecting suspicious activity and enforcing our terms of service.
Data protection practices
We protect personal information using a combination of technical and organisational measures - for example secure transmission methods, access controls, and internal policies that limit who can access data. Staff handling personal data receive training on data protection and privacy. While we work to protect your information, no system is completely secure and we recommend using strong, unique passwords and keeping your account details private.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, support secure logins, analyse site usage and deliver relevant content. Some cookies are necessary for the service to function, while others are used for analytics and marketing. You can manage cookie settings in your browser or through our cookie banner.
Information sharing and third parties
We share personal information with third parties only where necessary - for example payment processors, identity verification and fraud prevention providers, analytics services and other suppliers who help deliver the service. We may also disclose information if required by law or to protect our legal rights. Third parties that process data on our behalf are contractually required to keep it secure.
User rights
You have rights over your personal information including the right to access, correct or request deletion of data, and to object to certain processing. To exercise these rights or to ask questions about how we handle your data, contact our privacy team at [email protected]. Please include enough detail for us to identify your account and process your request.
Access, correction and deletion
When you request access or correction we will verify your identity before responding. If you ask to close or delete your account we will explain any effects that may have on outstanding transactions or legal obligations. Certain information may be retained as required for compliance or legitimate business purposes.
Privacy policy updates
We may update this policy from time to time. When changes are material we will post a notice on the site and, where appropriate, notify you by email. Continued use of the service after updates means you accept the revised policy.